What BDC Group can offer

Service Users should exercise personal choice when selecting a Home. The following is what we offer and what we suggest Service Users should look for in a Home:

Home Statement of Purpose
Service Users Guide
Service Users – Complaints Procedure
Care Quality Commission Report
Health Action Plan
Hospital Passport
Medication Procedures
Annual Review involving Service Users, Relatives and Social Services
Contract of Residence
Resource Centre for activities and therapies according to Service Users Person Centered Plan
Manager Available
Adequate number of Staff on Duty at all times
Caring and Efficient Staff
Friendly and Pleasant Atmosphere

Surroundings: Fresh, clean, well decorated and adequately heated
Adequate and comfortable furniture
Service Users can bring their own furniture, personal items, TV, radios etc
Bedroom: Spacious, properly furnished, lockable and decorated to the Service Users taste
Garden and Patio
Access to shops, cafes, library, bank, pub and park
Public Transport facilities
Home Transport facilities
Wholesome and varied food, cultural and personal preferences observed
Personal Care delivered in private with respect, dignity and choice
Contact and visits from relatives and friends encouraged
Home facilities for religious, cultural and spiritual needs
Individual Money Tin and Money Record Sheet of all expenses