BDC Supporting Services Group provide Residential Care, Respite Care and Day Care for adults with Learning Disabilities, Autism, Asperger’s Syndrome, Challenging Behaviour, Down’s Syndrome, Dementia and other associated mental health disorders.
Our Care Homes, Brigstock House and Dunheved Lodge, offer 24 hours Residential and Respite Care. Bensham Resource Centre offers Day Care opportunities for Educational, Recreational and Therapeutic Activities. Our Community Centre, Bensham Hall, is a large venue for special events and it is also open to the community.
Our Approach
The Quality of Our Care
We are committed to providing the best care and support with the aim to enable our Service Users to live fulfilling, meaningful and happy lives. We care for their physical and psychological wellbeing in line with our Care Quality Charter with emphasis on:
- Respect and Dignity
- Safeguarding
- Autonomy
- Personalised Care
- Personalised Communication Method
- Individual Fulfilment
- Staff Training and Development
Our Care Homes are registered and inspected by the Care Quality Commission - CQC - and have proved to be Safe, Effective, Caring, Responsive and Well-led. We also have our own robust continuous internal Quality Audits.
Person-Centred Plan
Each person we support has their own Person-Centred Plan - PCP. This means the care and support focus on the needs of the individual.
It ensures that people’s preferences, needs and values guide the choices and decisions which will be part of their Support Plan.
Communication Methods
We use various methods to support communication:
- Clear and precise language
- Pictures, symbols, videos, tactile objects, photos, drawings, lists, social stories
- Body Language and facial expressions
- Makaton and other sign language
Positive Behaviour Support - PBS
We develop, unique to the person, strategies to deal with distressed behaviour, changes, repetitive behaviour and other more serious self-inflicted harm.
The PBS will seek to understand the reasons and triggers for the behaviour so that unmet needs can be identified and met. PBS is a proactive and preventative approach, focusing on the teaching of new skills to replace the behaviour that challenges.
Our Care Homes offer more than somewhere to live, we offer our Service Users somewhere to make their home.
- The environment is fresh, clean, well decorated with a friendly and pleasant atmosphere.
- A Support Plan is devised based on the assessment of needs and inputs from Service User, family, doctor, psychiatrist and physiotherapist.
- Personal care is delivered in private with respect, dignity and choice.
- Service Users are included in decision making including menus, activities, holidays destinations, decoration of the home and their room and the recruitment of their carers.
- Service Users are supported to develop a Person Centred Plan that focuses on enabling each person to achieve their goals.
- Service Users have an individual Hospital Passport and a Health Action Plan to promote and monitor a healthy life style.
- Risk Assessments are devised together with the Service User and continuously updated to ensure their safety.
- To overcome communications barriers we use sign language, pictorials and symbols.
- We serve wholesome and varied food. Service Users dietary, cultural and religious needs are met.
- We provide adequate number of caring and efficient Staff who undergo rigorous training towards Diploma in Health and Social Care, all CQC (Care Quality Commission) Mandatory and other relevant training.
- Service Users attend our Resource Centre for Activities and Therapies. They are encouraged to take part in stimulating, living skills activities and integrate with the community.